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What payment methods are available?Discount code not applicableModify an order after purchaseHow do I cancel my order?Redeem discount code laterDidn't receive an order confirmation/ Was my order received successfully?Return / Replacement
Delivery & Shipping4
How much are the shipping costs?Order has not been progressing for days - Where is my package?How long does delivery take?Change delivery address later
health concerns
intolerances2
lactoseSoy/Gluten/ Fructose
health concerns3
Crohn's diseaseHashimotodiabetes
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Balance Shakes7
Can I also enjoy my SHEKO shake warm? 🥤✨How do I prepare my SHEKO shake?How many meals should I replace?How long does the shake stay fresh?My shake is lumpyHow is the shake sweetened?Free samples
Diet aid1
Can I take all dietary supplements together? Which one is best for me?
Accessories2
Can I buy individual parts of the shaker?How do I clean my shaker properly?
Other1
Is the weekly box/monthly box also available without a shaker?
Nutrition5
Can I prepare SHEKO and drink it later?Milk & Milk AlternativesNutrition with SHEKO during pregnancy/breastfeedingHow long does the shake keep you feeling full?Is SHEKO also suitable for children?
Cooperation & Applications3
Application to SHEKOInfluencer/CreatorB2B
Complaints & Cancellations6
Return labelCanceling individual products from a setReturn an opened canThere is something wrong with my productOrder received damagedOrder received incomplete
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Delivery & Shipping

Do you need information about your delivery or would you like to find out more about your shipments?

How much are the shipping costs?

Are you wondering how much shipping costs are in our shop? For orders within Germany, Austria, Italy, and the Netherlands, shipping is free for order...

Order has not been progressing for days - Where is my package?

You have received a shipping confirmation, but your SHEKO package has not arrived for days? We are very sorry and understand how frustrating this can...

How long does delivery take?

We know that you are eagerly awaiting your SHEKO order and want to get your hands on it as soon as possible. That's why we usually ship your orde...

Change delivery address later

Did you place your SHEKO order with great excitement and quickly make a mistake? 🙈 Of course, this can happen quickly. Please understand that we for...