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Orders7
What payment methods are available?Discount code not applicableRedeem discount code laterReturn / ReplacementDidn't receive an order confirmation/ Was my order received successfully?Modify an order after purchaseHow do I cancel my order?
Delivery & Shipping4
How much are the shipping costs?Change delivery address laterHow long does delivery take?Order has not been progressing for days - Where is my package?
Health concerns
intolerances2
Soy/Gluten/ Fructoselactose
health concerns3
HashimotodiabetesCrohn's disease
Products
Balance Shakes7
How is the shake sweetened?How do I prepare my SHEKO shake?Free samplesCan I also enjoy my SHEKO shake warm? 🥤✨How long does the shake stay fresh?How many meals should I replace?My shake is lumpy
Diet aid1
Can I take all dietary supplements together? Which one is best for me?
Accessories2
How do I clean my shaker properly?Can I buy individual parts of the shaker?
Other1
Is the weekly box/monthly box also available without a shaker?
Nutrition5
Can I prepare SHEKO and drink it later?Milk & Milk AlternativesNutrition with SHEKO during pregnancy/breastfeedingHow long does the shake keep you feeling full?Is SHEKO also suitable for children?
Cooperation & Applications3
Influencer/CreatorApplication to SHEKOB2B
Complaints & Cancellations6
Return an opened canOrder received incompleteReturn labelThere is something wrong with my productOrder received damagedCanceling individual products from a set
SHEKO account
Newsletter1
Did not receive newsletter discount code
Account1
Can’t log in to my account
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Delivery & Shipping

Do you need information about your delivery or would you like to find out more about your shipments?

How much are the shipping costs?

Are you wondering how much shipping costs are in our shop? For orders within Germany, Austria, Italy, and the Netherlands, shipping is free for order...

Change delivery address later

Did you place your SHEKO order with great excitement and quickly make a mistake? 🙈 Of course, this can happen quickly. Please understand that we for...

How long does delivery take?

We know that you are eagerly awaiting your SHEKO order and want to get your hands on it as soon as possible. That's why we usually ship your orde...

Order has not been progressing for days - Where is my package?

You have received a shipping confirmation, but your SHEKO package has not arrived for days? We are very sorry and understand how frustrating this can...