Complaints & Cancellations
If your order is damaged or incomplete, learn how to file a complaint.
Return an opened can
Have you opened a product and now no longer wish to keep it? Unfortunately, the right of withdrawal does not apply to sealed goods that cannot be ret...
Order received incomplete
You have received your SHEKO order, but something is missing? We are sorry to hear that! Please send us an email and we will help you as soon as poss...
Return label
You placed your order, but now you want to return it? As long as you are still within the 14-day cancellation period, you naturally have the right to...
There is something wrong with my product
If there is a problem with your product, please contact us within the first 2 weeks after receiving your order. Please send us the following informati...
Order received damaged
Did your SHEKO order arrive damaged? This is of course very annoying, and we apologize for the inconvenience. 😕 In order to help you in the best pos...
Canceling individual products from a set
Have you ordered one of our special offer packages and would like to return individual products from it? Please understand that the attractive specia...