Orders
Do you have questions about your order or payment options?
Return / Replacement
Would you like to initiate a return or report a problem with your delivery? You can now do this yourself conveniently and directly through our portal. Your request will be processed automatically—no need to wait for our response! 📦 Did your order ar
What payment methods are available?
Thank you for your interest in SHEKO and our payment methods! 🤩. In our online shop, you can choose between the quick express checkout ⚡️ or the regular checkout process. We offer different payment methods depending on your preferred option. 🇩🇪 🇦
Modify an order after purchase
Have you placed an order and changed your mind shortly afterwards?. We completely understand that things can change unexpectedly! To make sure everything reaches you as quickly as possible, we start packing your order right after purchase. Whether a
How do I cancel my order?
You placed an order and changed your mind shortly afterwards?. We're sorry to hear you'd like to cancel your order. We'll do everything we can to help! ❤️. To ensure every order ships as quickly as possible, we begin packing immediately after purchas
Didn't receive an order confirmation/ Was my order received successfully?
Not sure if we got your order?. Here's what you can do:. If you have not received an order confirmation and your order is not visible in your SHEKO account, even though payment has been made or you have chosen Klarna invoice purchase, please contact
Redeem discount code later
Have you already completed your order but forgotten your discount code?. Oh no, how annoying! 😕. Unfortunately, we cannot apply the discount code to your order retrospectively, as it has to be noted on the invoice and booked. But no problem! Just co
Discount code not applicable
Can't redeem your discount code?. We understand how frustrating that can be! 😩. First, please check the terms and conditions for the code. Have you met all of them?. Has the code expired? Have you already used it once?. If the problem persists, plea