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Do you have questions about your order or payment options?

What payment methods are available?

We appreciate your interest in SHEKO and our payment methods. 🤩. In our shop, you can choose between fast express checkout ⚡️ or regular payment. We offer different payment methods depending on your preferred method. If you want to pay by express in

Modify an order

Have you placed an order and changed your mind shortly afterwards?. We understand that. We want to offer our customers the fastest possible shipping, which is why orders are forwarded to the shipping warehouse immediately.💨📦. Unfortunately, this me

How do I cancel my order?

You placed an order and changed your mind shortly afterwards?. That breaks our SHEKO heart a little. 💔😢. Our goal is to offer you lightning-fast shipping. 📦. That's why we forward your order to our warehouse immediately after receipt, where our ha

Didn't receive an order confirmation/ Was my order received successfully?

Not sure if we got your order?. Here's what you can do:. If you have not received an order confirmation and your order is not visible in your SHEKO account, even though payment has been made or you have chosen Klarna invoice purchase, please contact

Redeem discount code later

Have you already completed your order but forgotten your discount code?. Oh no, how annoying! 😕. Unfortunately, we cannot apply the discount code to your order retrospectively, as it has to be noted on the invoice and booked. But no problem! Just co

Discount code not applicable

Can't redeem your discount code?. We understand how frustrating that can be! 😩. First, please check the terms and conditions for the code. Have you met all of them?. Has the code expired? Have you already used it once?. If the problem persists, plea