How do I cancel my order?Updated 2 days ago

You placed an order and changed your mind shortly afterwards?

That breaks our SHEKO heart a little. 💔😢

Our goal is to offer you lightning-fast shipping. 📦

That's why we forward your order to our warehouse immediately after receipt, where our hard-working helpers pack and ship it as quickly as possible.

What can you do now?

We have two possible solutions for you:

1. Option: You can refuse to accept the package directly at the door or via shipment tracking – completely free of charge.
2. Option: If it is not possible to refuse delivery, you are welcome to return the package to us. In this case, you will be responsible for the return shipping costs.

From Germany 🇩🇪 and Austria 🇦🇹, please send the package to the following address:

Arvato SE

c/o SHEKO GmbH

RETURNS

Grüner Weg 1

49196 Bad Laer

Did you order from the Swiss shop 🇨🇭? Then you will find the return information on the delivery note in your package.

Important note: Please be sure to keep the tracking number for your return shipment. If there are any problems and the package does not reach us, we will unfortunately not be able to issue a refund without tracking information. Once we have received your package, the return will be processed within 14 days. 🔐