If your order is damaged or incomplete, learn how to file a complaint.
Have you ordered one of our special offer packages and would like to return individual products from it?. Please understand that the attractive special offer prices and gifts you receive with your set are only valid under certain conditions. This mea
You placed your order, but now you want to return it?. As long as you are still within the 14-day cancellation period, you naturally have the right to return unopened and still sealed products to us—even though we think that's a shame, of course. ❤️
Have you opened a product and now no longer wish to keep it?. Unfortunately, the right of withdrawal does not apply to sealed goods that cannot be returned for health or hygiene reasons once they have been opened. Therefore, we must be a little stric
If there is a problem with your product, please contact us at [email protected] within the first 2 weeks after receiving your order. Please send us the following information so that we can process your request quickly:
You have received your SHEKO order, but something is missing?. We are sorry to hear that! Please send us an email to [email protected] and we will help you as soon as possible. In order to process your request smoothly, we need the following information
Did your SHEKO order arrive damaged?. This is of course very annoying, and we apologize for the inconvenience. 😕. In order to help you in the best possible way and improve our processes, we would be grateful if you could send us photos of the damage